RFP C000898-Salesforce Products

ANNOUNCEMENT:    

Update on New York State Office of Information Technology Services (ITS) RFP # C000898 – Salesforce Licenses 

ITS has responded to vendor questions regarding RFP # C000898 – Salesforce Licenses. Responses to vendor questions, updated solicitation document and new financial response form have been uploaded to this advertisement. As a result of this delay, ITS has extended the Proposal Submission Due Date for RFP #C000898 from June 18, 2025, to July 2, 2025.  Proposals in response to RFP #C000898 are now due on July 2 at 4:00pm EDT. 

ITS will also post all updated documentation on ITS’ Competitive Procurement Opportunities website at https://its.ny.gov/competitive-procurement-opportunities .

Please refer to this advertisement for updated files that are required to be submitted by July 2, 2025.

New York State Office of Information Technology Services (ITS) is issuing this Request for Proposals (RFP) to seek qualified, responsive, and responsible vendors who are authorized reseller partners of Salesforce AND are certified as a New York State Service-Disabled Veteran-Owned Business (SDVOB), for Salesforce products. This opportunity is limited to vendors certified by the NYS Office of General Services as Service-Disabled Veteran-Owned Businesses, as an SDVOB set aside procurement under the terms of NYS Executive Law, Article 17-B.

The State is issuing this Request for Proposal (RFP) to consolidate Salesforce license renewals and new purchases into a single procurement, allowing ITS to achieve economies of scale, secure better pricing, and ensure consistent access to Salesforce’s cloud platform. Salesforce helps government agencies streamline core functions such as case management, licensing, benefits, and inspections—replacing manual processes with faster, more efficient digital tools. This RFP aims to equip ITS with a flexible, scalable solution that improves service delivery, reduces costs, and supports a wide range of public programs.

Salesforce offers a variety of cloud solutions, each designed to address specific business needs and functions. For Salesforce Public Sector Solutions, Salesforce's deployment model for government agencies is known as Government Cloud.