IFB- ITS NYS Voice Operation Services

*****Posting: Attachment 2 - ITS Response to Vendor Questions and Extraneous Terms

****Reminder: Vendor questions are due Thursday, April 10, 2025.

This IFB can also be found on the NYS Information Technology Services Competitive Procurement Opportunities website:

https://its.ny.gov/competitive-procurement-opportunities

The New York State (NYS) Office of Information Technology Services (ITS) is issuing this Invitation for Bids (IFB) to seek bids from responsive and responsible NYS certified bidders for the following services:

• Installation of telephone lines for Private Branch Exchange (PBX) systems, Key Systems, Local Exchange Carrier (LEC) Centrex (CTX), and LEC Plain Old Telephone Service (POTS)
• Repair Services of PBX, Key Systems, CTX, and POTS
• Moves/Adds/Changes/Deletes (MACD) of PBX, Key System, CTX, and POTS telephone service
• Removal of PBX and Key System

ITS supports desk phone telephone service for 50+ NYS Executive Branch Agencies at locations statewide. ITS is responsible for installation, repair and removal services of PBX, Key System, CTX and POTS along with related MACD work. Work requests vary from moving a telephone line from one floor to another in a remote office building to repairing a POTS line for a fire alarm at an Office for People with Developmental Disabilities residence.

ITS’ intends to award up to seven (7) contracts resulting from this IFB, with one (1) award in each of the Regions shown in Appendix E. For administrative purposes, in the event one (1) bidder is awarded more than one (1) region, ITS may combine the regions awarded under one (1) contract.