Government Chatbot and Communication Platform

Description:

The County of Rockland ITS Department is seeking to procure Citibot AI-based chat solution for citizens and governments or an approved equal Government chatbot and communication platform for a three-year term with two (2) one (1) year renewal terms. This chatbot will use text messaging (SMS) and web chat technology to automate customer service and increase citizen engagement.

IMPORTANT NOTICE – Bid Distribution:

Vendors interested in obtaining the official version of the solicitation may register to download the solicitation at: www.bidnetdirect.com or https://rocklandgov.bonfirehub.com/portal.

The County of Rockland officially distributes bidding documents through BidNet Direct or the Bonfire System. Copies of bidding documents obtained from any other source are not considered official copies. Only those vendors who obtain bidding documents from either Bid Notification System are guaranteed to receive all attachments, drawings or addendum information, if such information is issued.

Any questions related to this solicitation should be sent via email to: purchasing@co.rockland.ny.us

Due Date: 05/02/2025 3:00 PM

Contract Term: 3 Years w/ (2) 1-Year Renewal Options

Location: Various

Ad Type: General

Primary Contact:

Rockland County
General Services
Division of Purchasing
Paul Brennan
Director of Purchasing
50 Sanatorium Rd.
Building A, Sixth Floor
Pomona, NY 10970
United States
Ph: 845-364-3820
Fax: 845-364-3809
purchasing@co.rockland.ny.us

Secondary contact: